Tweet The ITIL V3 lifecycle phase of Service Strategy puts a strong focus on Demand Management and the role it plays in the strategy towards,Read More »ITIL V3 Service Strategy Process Demand Management works with other processes
Tweet Sao Paulo is a city with approx. 20 Million people and this amount of people together in a relatively small area creates some problems:Read More »Capacity Management – the Sao Paulo way
Tweet The last couple of months I have been thinking about a subject for a presentation and it is about the fact that Capacity ManagementRead More »Cloud Computing killed the Capacity star
Tweet This week I have been engaged in an email discussion on the subject of the limits of ITIL when it is used in aRead More »Does ITIL still cover all Service Management aspects when you utilize Cloud Computing?
Tweet With all the hype around Windows 7 I have been thinking about the release and deployment processes that would be associated with a largeRead More »ITIL Release and deployment management for Windows 7
Tweet No, it’s not a bad thing to compare ITIL Service Level Management to manipulation! Basically, what I mean to say is that we asRead More »The secret of ITIL Service Level Management is… manipulation!
Why The Australian Taxation Office needs to improve its Demand and Capacity Management. ITIL anyone?!
Tweet OK – here’s the deal: On Saturday I received an email from the ATO (Australian Taxation Office) notifying me that I need to renewRead More »Why The Australian Taxation Office needs to improve its Demand and Capacity Management. ITIL anyone?!
Tweet A few days ago I wrote about the license plate based restriction on car use in São Paulo. And you must agree that inRead More »What Sao Paulo forgot to do…. (follow on from ITIL Capacity Management)
Tweet Today I chaired a meeting with 6 other entrepreneurs. (in my role as Forum chair for the Brisbane chapter of EO) The funny thingRead More »The secret of success: structure and discipline! (ITIL/ITSM people – are you listening?!)