Tweet The ITIL V3 lifecycle phase of Service Strategy puts a strong focus on Demand Management and the role it plays in the strategy towards,Read More »ITIL V3 Service Strategy Process Demand Management works with other processes
Tweet The ITIL Framework is based around IT Service Management (so basically the activities that need to be done to create, deliver and manage ITRead More »Which ITIL lifecycle phase interacts with the clients?
Tweet With all the hype around Windows 7 I have been thinking about the release and deployment processes that would be associated with a largeRead More »ITIL Release and deployment management for Windows 7
Tweet The answer: There will be no ITIL V4 Ok – it is now nearly 12 months later and so far there is no talkRead More »ITIL pop quiz: Remember what Sharon Taylor said in October 2008?
Tweet Life will never be the same again! I remember the day in the last century when I purchased my first mobile phone so IRead More »Why Social Media is important for ITIL and ITSM practitioners
Tweet As always we have the same discussion again in relation to ITIL V3: Are the ‘processes’ in the Service Operation Lifecycle, really processes orRead More »ITIL V3 – to be a process or not to be a process, that is the question!
Tweet Last night I was watching the movie ‘outsourced‘ and apart from the fact that it is a really good movie (laughed so hard IRead More »ITIL, ITSM and ownership – the perfect trio for success
Tweet Today I chaired a meeting with 6 other entrepreneurs. (in my role as Forum chair for the Brisbane chapter of EO) The funny thingRead More »The secret of success: structure and discipline! (ITIL/ITSM people – are you listening?!)