Tweet As I wasn’t going to the office today, I thought that this might be a good opportunity to go to see my doctor forRead More »Want to feel depressed? Go see your doctor!
Tweet Today I was interviewed by somebody from the itSMF about trends in the ITSM education and training industry. Inevitably the questions go the theRead More »In times of recession – how does ITIL Service Management help to keep your good employees?
Tweet The ITIL Framework is based around IT Service Management (so basically the activities that need to be done to create, deliver and manage ITRead More »Which ITIL lifecycle phase interacts with the clients?
Tweet After spending many years in the ITSM / ITIL space I notice that everything in time becomes a best practice, good practice or badRead More »How ITIL Service Management saves Europe from the recession
Tweet Once upon a time, really not that long ago… approx. 3 years to be exact…. I wanted to improve our business processes to enableRead More »Lessons learnt from running Cloud Computing without ITIL Processes
Tweet Now that I’ve got your attention… At the beginning of each year we tend to look at the things we need or want toRead More »Delivering Unforgettable Customer Service – yes you: ITIL expert! (I am talking to you!)
Tweet Ok – first up: confession time… I don’t really understand why people keep their wines for super long, or even collect it for years.Read More »Perfect Customer Service – the Australian way