Tweet The ITIL V3 lifecycle phase of Service Strategy puts a strong focus on Demand Management and the role it plays in the strategy towards,Read More »ITIL V3 Service Strategy Process Demand Management works with other processes
Tweet The ITIL Framework is based around IT Service Management (so basically the activities that need to be done to create, deliver and manage ITRead More »Which ITIL lifecycle phase interacts with the clients?
Tweet After spending many years in the ITSM / ITIL space I notice that everything in time becomes a best practice, good practice or badRead More »How ITIL Service Management saves Europe from the recession
Tweet With all the hype around Windows 7 I have been thinking about the release and deployment processes that would be associated with a largeRead More »ITIL Release and deployment management for Windows 7
Tweet No, it’s not a bad thing to compare ITIL Service Level Management to manipulation! Basically, what I mean to say is that we asRead More »The secret of ITIL Service Level Management is… manipulation!
Tweet On my flight back from Los Angeles to Sydney a few weeks ago I sat next to a lovely person named Martin. As heRead More »Cloud computing or rather… computing in the cloud
Tweet This morning I attended a presentation by Mr. Peter Sharp, Snr. Vice President of Wal Mart in Asia and one of the things IRead More »The 5 things Wal Mart taught me on how to do business with large companies
Tweet The staff did nothing wrong, they are very friendly and pleasant to deal with, the shop fitting looks pleasant enough and the atmosphere isRead More »Example of the effect of one person on the service experience…
Tweet It’s 6am here and I am sitting in my hotel room trying to summarize 2 days of ITsmF Asia Summit. What do you learnRead More »itSMF Asia Summit – ITIL, ITSM, trends and lessons learnt
Tweet Life will never be the same again! I remember the day in the last century when I purchased my first mobile phone so IRead More »Why Social Media is important for ITIL and ITSM practitioners