Tweet Today was a very exciting but also very sad day for me… Our development team showed us the alpha version of the new ITILRead More »What happened to Service Validation and testing in ITIL V3 Foundation Syllabus?
IT Service Management
Tweet Today I was interviewed by somebody from the itSMF about trends in the ITSM education and training industry. Inevitably the questions go the theRead More »In times of recession – how does ITIL Service Management help to keep your good employees?
Tweet I just checked into my hotel in Rio de Janeiro – great location: close to the beach and not too close to the busyRead More »ITIL Capacity Management and Financial Management working together to block business processes
Tweet Caveat and pre-warning. This might turn into a little bit of a rant… Today I was notified that we didn’t win a large trainingRead More »Why do training organisations pay mega $$ for ITIL accreditation?
Tweet Yesterday was day 2 of the Service Transition course and we were discussing the following processes: Transition Planning & Support Service Asset & ConfigurationRead More »Set your service Free!! or: Free Willy – the ITIL way…
Tweet When you start looking at the reason why many SLAs fail to deliver upon their expectations, you often see that the Service Level ManagementRead More »SLAs come with a process attached, says ITIL Service Management
Tweet According to the members survey performed by the itSMF Asia (and administered by ITsmF International), and the presentations during the ITsmF Asia summit, theRead More »7 tips to achieve successful ITIL implementation
Tweet When I listened to Morten’s talk last week initially I wasn’t sure if I liked it or hated it.. didn’t quite know if thereRead More »What I learnt from Morten Lund, and why ITIL professionals should pay attention.
Tweet The ITIL V3 lifecycle phase of Service Strategy puts a strong focus on Demand Management and the role it plays in the strategy towards,Read More »ITIL V3 Service Strategy Process Demand Management works with other processes