Tweet Today was a very exciting but also very sad day for me… Our development team showed us the alpha version of the new ITILRead More »What happened to Service Validation and testing in ITIL V3 Foundation Syllabus?
Tweet I just checked into my hotel in Rio de Janeiro – great location: close to the beach and not too close to the busyRead More »ITIL Capacity Management and Financial Management working together to block business processes
Tweet Caveat and pre-warning. This might turn into a little bit of a rant… Today I was notified that we didn’t win a large trainingRead More »Why do training organisations pay mega $$ for ITIL accreditation?
Tweet The ITIL V3 lifecycle phase of Service Strategy puts a strong focus on Demand Management and the role it plays in the strategy towards,Read More »ITIL V3 Service Strategy Process Demand Management works with other processes
Tweet What a fantastic few weeks it has been. It has been so busy that I can’t even remember doing anything other than work andRead More »Our first experiences with the ITIL V3 Manager Bridge program – online eLearning
Tweet Well… it’s not quite that simple, but the chances are a lot better with a new publication that The Art of Service has putRead More »ITIL V2 Manager Certificate; I want it and I want it NOW! (your wish has been granted)
Tweet Last year I started a series of blogs on a public holiday for the EKKA, or the Royal Brisbane Agricultural Show. It started dueRead More »EKKA 2009 – 1 year celebration, and random thoughts on the success of ITIL implementation
Who came first: The chicken or the egg? (trying to answer the question why APMG/EXIN accredited ITIL Service Management trainers must pay for their ITIL V3 Intermediate exams?
Tweet WOW – that is one massive title… 🙂 The reason why I wanted to write about this subject of ITIL V3 intermediate exams isRead More »Who came first: The chicken or the egg? (trying to answer the question why APMG/EXIN accredited ITIL Service Management trainers must pay for their ITIL V3 Intermediate exams?