Tweet For months and months we have been asking for a lower US$ … The reason is because we sell a lot of our productsRead More »Mixed emotions… be careful what you wish for!
Tweet It is 7am on the 1st of January 2009 – always a special moment the start of a new year. We have a traditionRead More »Starting from scratch in 2009 – new chances for ITIL, ITSM and Cloud Computing…
Tweet According to the members survey performed by the itSMF Asia (and administered by ITsmF International), and the presentations during the ITsmF Asia summit, theRead More »7 tips to achieve successful ITIL implementation
Tweet The ITIL V3 lifecycle phase of Service Strategy puts a strong focus on Demand Management and the role it plays in the strategy towards,Read More »ITIL V3 Service Strategy Process Demand Management works with other processes
ITIL Service Strategy: Demand Management, and the top 4 resistance you can expect during implementation
Tweet Every process that you implement into the organization, will initiate some form of resistance. A large component of your project planning should revolve aroundRead More »ITIL Service Strategy: Demand Management, and the top 4 resistance you can expect during implementation
Tweet As I am going through some mock exams today, I notice that most people make the same mistakes so I wanted to give anRead More »The 6 best answers to ITIL Service Manager exam questions
Tweet This question arrived in my inbox this morning and this is what I answered: There is quite a big difference between ITIL and PMPRead More »Today's question: What would you recommend- ITIL or PMP certification?
Tweet Once upon a time, really not that long ago… approx. 3 years to be exact…. I wanted to improve our business processes to enableRead More »Lessons learnt from running Cloud Computing without ITIL Processes
Tweet To join this project, register yourself as one of the authors. As ITIL users most of us have the following question going through ourRead More »Be Part of the Crowdsourced ITIL Experience Book – in just 10 Minutes of your time!