Tweet Every day, week, month I am trying to work AT the business. I know in theory that as a business owner it is betterRead More »Work at the business, not in it… MAN it's hard!
Tweet As I was invited to speak at a Learning and Development conference in Sydney yesterday, I had the opportunity to listen to a numberRead More »Continual Improvement – what ITIL Service Management can learn from HR Management
Tweet No, it’s not a bad thing to compare ITIL Service Level Management to manipulation! Basically, what I mean to say is that we asRead More »The secret of ITIL Service Level Management is… manipulation!
Tweet I have never been a fan of sneakers / trainers / sport shoes.. they always make my feet smell (I know, WAY too muchRead More »What the ITIL industry can learn from iPods and sweaty sneakers
Tweet This post is a little bit different because today is a special day for me… my latest book got published! (first on Mobipocket asRead More »There is more to ITIL Service Management implementation than most project Managers think…
Stupid Cloud Computing – why don’t you work? … The Art of avoiding disasters in the office through continuity management.
Tweet Want to know the first response we received in the office this morning? Well… there was a lot of grumbling and muttering happening. AndRead More »Stupid Cloud Computing – why don’t you work? … The Art of avoiding disasters in the office through continuity management.
Tweet As a self-confessed IT Service Management advocate – I see the usability of IT Service Management and the ITIL framework in every single thing…Read More »How ITIL Service Management can help the government
Tweet Last night I was watching the movie ‘outsourced‘ and apart from the fact that it is a really good movie (laughed so hard IRead More »ITIL, ITSM and ownership – the perfect trio for success
Tweet Have you ever been at a birthday party or a neighborhood barbeque and have people asking you: “So, what is it that you doRead More »The question most ITIL Experts dread at parties…