Tweet Earlier this month I attended the ITSMF QLD quarterly meeting and one of the speakers was Katherine O’Callaghan. To be completely honest with youRead More »Why ITIL Problem management needs the power of positive Psychology
Tweet Today I was interviewed by somebody from the itSMF about trends in the ITSM education and training industry. Inevitably the questions go the theRead More »In times of recession – how does ITIL Service Management help to keep your good employees?
Tweet Had an interesting discussion today at lunch with the owner of an IT support company in Brisbane and the owner of a niche specialistRead More »Is this the end of an era? Will Cloud Computing separate the "boys from the men"?
Tweet It is 7am on the 1st of January 2009 – always a special moment the start of a new year. We have a traditionRead More »Starting from scratch in 2009 – new chances for ITIL, ITSM and Cloud Computing…
Tweet When you start looking at the reason why many SLAs fail to deliver upon their expectations, you often see that the Service Level ManagementRead More »SLAs come with a process attached, says ITIL Service Management
Tweet When I listened to Morten’s talk last week initially I wasn’t sure if I liked it or hated it.. didn’t quite know if thereRead More »What I learnt from Morten Lund, and why ITIL professionals should pay attention.
Tweet What a fantastic few weeks it has been. It has been so busy that I can’t even remember doing anything other than work andRead More »Our first experiences with the ITIL V3 Manager Bridge program – online eLearning
Tweet Did that get your attention?! Reality is that most people struggle with the implementation of Configuration Management. Their projects tend to become ‘bigger thanRead More »how to implement a CMDB, CMS and Configuration Management without any problems