Tweet Today was a very exciting but also very sad day for me… Our development team showed us the alpha version of the new ITILRead More »What happened to Service Validation and testing in ITIL V3 Foundation Syllabus?
Tweet Today I was interviewed by somebody from the itSMF about trends in the ITSM education and training industry. Inevitably the questions go the theRead More »In times of recession – how does ITIL Service Management help to keep your good employees?
Tweet Had an interesting discussion today at lunch with the owner of an IT support company in Brisbane and the owner of a niche specialistRead More »Is this the end of an era? Will Cloud Computing separate the "boys from the men"?
Tweet Caveat and pre-warning. This might turn into a little bit of a rant… Today I was notified that we didn’t win a large trainingRead More »Why do training organisations pay mega $$ for ITIL accreditation?
Tweet The ITIL V3 lifecycle phase of Service Strategy puts a strong focus on Demand Management and the role it plays in the strategy towards,Read More »ITIL V3 Service Strategy Process Demand Management works with other processes
Who came first: The chicken or the egg? (trying to answer the question why APMG/EXIN accredited ITIL Service Management trainers must pay for their ITIL V3 Intermediate exams?
Tweet WOW – that is one massive title… 🙂 The reason why I wanted to write about this subject of ITIL V3 intermediate exams isRead More »Who came first: The chicken or the egg? (trying to answer the question why APMG/EXIN accredited ITIL Service Management trainers must pay for their ITIL V3 Intermediate exams?
Tweet With all the hype around Windows 7 I have been thinking about the release and deployment processes that would be associated with a largeRead More »ITIL Release and deployment management for Windows 7
Tweet Majid wrote the following tweet on the 17th of September: Call for re-write is for benefit of ITIL training industry; not necessarily for advancementRead More »Comment on Tweet from Majid Iqbal [ @majidiqbal ]