As I wasn’t going to the office today, I thought that this might be a good opportunity to go to see my doctor for a generic checkup. After all – I’m not 21 anymore…!
Well – that was an interesting experience! The reason why I went in was because I had some niggly things happening and I wanted to check if it was physical or a simple case of “too-much-to-do-and-the-body-tells-you-to-slow-down-a-bit” Pretty simple service request: is it A or B?
Well, I must have opened a can or worms because for the next 20 minutes my GP gave me a complete lesson on why the economy is going down, that when I put $100 in my bank account the bank uses it to loan approx. $1000 against it and that I should feel depressed when the interest rates go up with another 2% as the bank won’t be able to pay me back the $100 I put in in the first place!
… WHAT THE?!…
All I want to know is: is it A or B? I definitely didn’t want to be told that I am not to blame for the bad economy (of course not! I keep supporting it… bought shoes yesterday and spent $500 at Bunnings today.. but that is a different story altogether).
The weird thing is – at first I got angry at the doctor. I felt as if he was talking me into feeling depressed (I’m not BTW) but than later on I realised that he probably prepared this entire speech for everybody who comes into his practice with symptoms that might slightly resemble stress type symptoms.
And I realised that I sometimes do the same – when I talk to clients about the services we offer I try to listen a lot and ask a lot of questions. But I can’t help myself – sometimes I just hear myself give the same ‘spiel’ to different people in different scenarios. Is this a prepared speech? Is this answer even valid for this specific situation or client?
So I have made a few decisions today:
- Be an even better listener and ask more questions to get to the source of what the client is saying
- Verify if my understanding is line with what the client is saying
- Verify if my answer is going to be in line with their expectations
- Adjust my answer based on 1,2 and 3
- And lastly… when I want to feel depressed I will make another appointment to see my Doctor!