I have never been a fan of sneakers / trainers / sport shoes.. they always make my feet smell (I know, WAY too much information!) and I am yet to find anybody who can convince me that this does NOT happen to him or her.. too much empirical research data proves that I am not alone with this ‘problem ‘ … Which probably explains why the closest I get to this type of shoe is by wearing my Cole Haan high heels. After all they have Nike Air in the soles!!!
Having said that – lately I am strangely drawn to Rebel Sport, Athletes Foot and other chain stores that smell of stinky socks and blisters.. Why? Because I want to purchase a pair of sport shoes! And you know why? Because I bought a new iPod, the iPod Nano which is connected to the Nike Plus website to track your exercise data… even without the shoes I am already hooked. How sad am I?
So where am I going with this? Well, this whole experience got me thinking about the ITIL/ITSM industry and the fact that so many people talk about how hard it is to implement the processes and how boring it is to go through the motion. Well – I can’t think of anything more boring than walking/jogging/running. It is probably the most monotonous form of sport I can think of. But yet I want to do it, and I want to keep doing it. Because it gives me data that makes me feel good about myself. I feel like I’ve achieved something every time I log onto the Nike+ website and I see that I’ve walked my way through a hotdog or 100 flights of stairs on a sky scraper.
So my dear ITIL consultants, read and learn… make ITIL fun. Give the IT department a sense of achievement each and every step along the way. Make it fun to measure every activity, every helpdesk ticket and play with it. Why not have graphs that represent a country or the universe.. who said that you can only graphically show data in pie charts or bar charts?
Learn from the best! and I mean… when Nike and Apple can make me walk, jog and run…. they qualify as the best in my books!!
Think about it – be creative – challenge yourself! You’d be amazed.