Caveat and pre-warning. This might turn into a little bit of a rant…
Today I was notified that we didn’t win a large training opportunity. This doesn’t happen often, but still.. not happy with the results. And as always I try to figure out where I could have assisted the client better in their purchasing process. Good thing is that this time I know who I lost the opportunity to, so I decided to check out what the differences are in our approach.
Now here’s the deal: The Art of Service is accredited with EXIN for all ITIL V2 and ITIL V3 certification courses, both for our classroom delivery and our eLearning delivery methods. And yes, the full list is:
- ITIL V2 Foundation
- ITIL V2 Practitioner IPAD, IPPI, IPSR, IPRC
- ITIL V2 Service Manager
- ITIL V2-V3 Foundation Bridge
- ITIL V2-V3 Manager Bridge
- ITIL V3 Foundation
- ITIL V3 Intermediate Capability SOA, PPO, OSA, RCV
- ITIL V3 Interemediate Lifecycle SS, SD, ST, SO, CSI
- ITIL V3 Managing Across the Lifecycle
This is important to us, as we want to do the right thing AND have that independent validation of our course materials.
(and I must admit – I am very critical of the fact that we have to be accredited for ITIL Foundation programs, when people can do self study or no study and sit the exam anyway… but we want to cover all bases hence the full suite of programs.)
This is what the friendly lady on customer service told me when I quizzed ‘the other company’ on their accreditation status:
you: Who is your ITIL Foundation course accredited with?
XXX: we don’t offer credits
you: You offer ITIL V3 Foundation
you: I only want to know if your ITIL course is ACCREDITED
you: who are you accredited with
XXX: the training is a self study course
you: yes – I understand that
you: but who is the accrediting body who approved the courseware
you: or are you using somebody else’s materials?
XXX: We use the book from OCG which is the Official Guide to ITIL v3
you: that is great – but that’s only a book
you: who authorized the coursematerials?
XXX: and the training is instructor lead training delivered thru streaming video
XXX: the training is guaranteed
XXX: its not authorized by anyone
you: yes – who is the course approved / accredited / authorized by?
XXX:and noone has ever failed the exam after doing the training withus
XXX: with us
you: are you sure? (as this is compulsory for all providers due to copyright restrictions)
XXX: yes I am sure
you: ok – thank you
Isn’t that interesting? I mean – it will be a HUGE cost saving not to have to worry about the accreditation, audits, paperwork, renewals etc.
I might need to rethink our business model … what do you think?